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Refund Policy

RETURN POLICY

Last updated December 06, 2019  

Thank you for shopping at The Carly Morgan. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS

To return an item, please email support@thecarlymorgan.com with request of exchange. Upon approval of your return request, we will give shipping address. All returns must include a printed copy of your order confirmation or your packing slip in your return package that lists your order number and items that were ordered with us.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least 14 days from the receipt of your item to process your exchange.

 EXCEPTIONS    

 The following items cannot be exchanged:

  • Discounted items are FINAL SALE and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

For defective or damaged products, please contact us at support@thecarlymorgan.com to arrange an exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

support@thecarlymorgan.com 

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